Shipping Policy
We want you to have a great shopping experience with us. Here are some important details about our shopping policy that you should know before placing an order with us.
Order Confirmation
Once you place an order, you will receive an email confirmation with your order details and a link to track your order status. Please check your spam or junk folder if you don’t see the email in your inbox.
Order Processing
We process orders within 1-2 business days, excluding weekends and holidays. If we are experiencing a high volume of orders, processing may take longer than usual. We will notify you by email if there are any significant delays in your order processing.
Order Cancellation
You can cancel your order within 24 hours of placing it, as long as it has not been shipped yet. To cancel your order, please contact us at info@recoverfun.com with your order number and reason for cancellation. We will confirm your cancellation by email and issue a full refund to your original payment method within 10 business days.
If your order has already been shipped, you cannot cancel it. However, you can return it to us within 30 days of delivery for a full refund or exchange, subject to our return policy.
Order Changes
You can make changes to your order within 24 hours of placing it, as long as it has not been shipped yet. To make changes to your order, such as changing the shipping address, adding or removing items, or changing the payment method, please contact us at info@recoverfun.com with your order number and the changes you want to make. We will confirm your changes by email and update your order accordingly.
If your order has already been shipped, you cannot make any changes to it. However, you can return it to us within 30 days of delivery for a full refund or exchange, subject to our return policy.
What Shipping Company Does RECOVERFUN Use?
RECOVERFUN employs a comprehensive logistics system under which it has partnerships with many world-leading international shipping companies including but not limited to DHL, EMS, UPS, Fedex,GLS, DPD, and TOLL. to offer fast and convenient delivery to more than 200 countries.
How much does shipping cost?
The prices of our products vary according to the type, location, shipping method, and warehouse you selected. You can view the shipping fees at checkout.
How long does it take to receive the order?
Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, For the USA, Canada, Australia, Singapore, Malaysia, the estimated delivery time is between 3 to 7 business days. For European countries, the estimated delivery time is 10 to 15 business days. Please consider any holidays that might impact delivery times.
Can you ship to my country?
We can ship our products to almost every country and can offer a free shipping service for most of them.If you are not able to order, please don’t hesitate to contact us at info@recoverfun.com for a solution.
Why can I not select free shipping for my country?
We do not offer free shipping to some countries where we can not guarantee a cheap or reliable delivery service. However, we strive for increasing the number of countries eligible for our free shipping service, and you may discover that this option is available for your country in the near future.
What if my address is in a remote area service express delivery?
We offer free shipping to most places in the world, but some places are still in remote area service of express delivery.And these carriers can only offer the service with a $45 extra fee per delivery.So you might need to pay for this extra fee for where if you insist on shipping to.Or you can offer us other addresses in the normal service area of express delivery.
We will confirm the details with you by email before shipping.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, Please contact us immediately at info@recoverfun.com if you believe you have provided an incorrect shipping address.
Failed or Missing Delivery:
In the event that the customer's package cannot be successfully delivered to the provided shipping address due to incorrect address details, absence of the recipient, or refusal to accept delivery, the shipment will be returned to the sender (Recoverfun Company) at the customer's expense.
Items Not Received But Tracking Shows Delivered:
Please note that we do not provide refunds or replacements for orders that show as delivered per the shipping company's tracking system. For this reason, we highly recommend using a secure delivery address when placing orders. Couriers will only mark packages as delivered after successful hand-off at the provided address. If your order shows as delivered but you did not receive it, we suggest checking your mailbox, with household members, neighbors, your local post office, or directly with the shipping company. Please contact us info@recoverefun if you need any assistance.